Refund and Returns Policy for Camera Royal

Effective Date: January 13, 2025

At Camera Royal, located at 45 Main St, Silver Creek, New York, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a comprehensive Refund and Returns Policy to address your needs. Please review the details below to understand how we handle refunds and returns.

1. Eligibility for Returns

  • Time Frame: You may return most items within 30 days of the purchase date for a full refund or exchange.
  • Condition of Items: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.

2. How to Return an Item

  • Contact Us: To initiate a return, please reach out to our customer service team at info@camerroyal.click or call (716) 934-3252 with your order number and reason for the return.
  • Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
  • Packaging: Please ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging if possible.

3. Refund Process

  • Inspection: After receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • Processing Time: Refunds will be processed within 7-10 business days after the returned item has been inspected.
  • Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., books or media items that show signs of use).

4. Exchanges

  • Eligibility: If you wish to exchange an item for a different size, color, or model, please contact us within 30 days of your purchase.
  • Process: Exchanges are subject to product availability. If the desired item is available, we will process the exchange at no additional cost. Otherwise, you may opt for a refund.

5. Damaged or Defective Items

  • Reporting Damages: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide photos of the damage or defect to expedite the process.
  • Resolution: We will either replace the damaged item at no extra cost or issue a full refund, depending on your preference and product availability.

6. Non-Returnable Items

Certain items are exempt from being returned:

  • Personalized Products: Items customized specifically for you.
  • Perishable Goods: Products that have a limited shelf life or are prone to spoilage.
  • Digital Products: Downloadable software, e-books, and other digital content.
  • Final Sale Items: Products marked as “final sale” are not eligible for return or refund.

7. Shipping Costs for Returns

  • Customer Responsibility: Unless the return is due to our error (e.g., wrong or defective item), customers are responsible for the cost of return shipping.
  • Return Shipping Labels: If the return is due to our mistake, we will provide a prepaid shipping label for the return.

8. International Returns

  • Eligibility: Returns for international orders are subject to additional terms and may incur extra shipping costs.
  • Customs Duties: Customers are responsible for any customs duties or taxes associated with international returns.

9. Refunds for Shipping Costs

  • Original Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
  • Return Shipping Costs: Return shipping costs are non-refundable unless the return is due to our mistake.

10. Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

By making a purchase with Camera Royal, you acknowledge that you have read, understood, and agree to comply with this Refund and Returns Policy. We are committed to ensuring that your shopping experience is smooth and satisfactory. Thank you for choosing Camera Royal!